Patient Policies

Rescheduling or Canceling Appointments

We request a 24 hour prior notification for rescheduling or cancellation of appointments. It is important that you communicate to us when you are unable to keep an appointment, so that this appointment may be offered to another person. If you are 10 Minutes or more late, you will be rescheduled. It is recommended that you call and reschedule your appointment if you are going to be more than 10 minutes late.

No Shows

If you are unable to make an appointment and do not notify the office, you will be considered a No-Show. All new patients that miss their initial appointment and do not notify the office are considered a No-Show and will not be rescheduled. Established patients will be discharged from the practice after three No-Shows.

Telephone Calls

If you have a question or concern that you would like to address with a midwife, especially if it is urgent, please consider making an appointment. Some things can be appropriately and safely addressed by phone. Please be aware that telephone calls related to your care are considered a billable service regardless of if they occur in or out of normal business hours. If you have left a message for a Midwife to contact you, we will attempt to call you back three times in a 24 hour period. If we are unable to reach you, it is your responsibility to be in touch with us. Please make sure that we have a working phone number for you that preferably has voicemail capabilities.

After Hours Calls

If you are experiencing a medical emergency, please call 9-1-1 or seek care in your nearest emergency department.

A Midwife is on call outside of normal business hours and is available for urgent matters when the office is closed including weekends and holidays. We ask that you respect your Midwife’s time by contacting her only for urgent matters related to your well-being. The on-call Midwife does not address medication refills, referrals, lab results, appointment cancellations or other non-urgent matters. These non-urgent matters or questions should be addressed during normal hours by calling 541-744-8660.

Prescription Requests

If you need a refill of a current medication and have seen a Midwife recently to discuss this medication, please call your pharmacy directly. If it has been some time since you were seen by a provider and you need a prescription refill, please call our office number at 541-744-8660 during business hours and request to speak to a nurse. The nurse can help to determine if you need to schedule an appointment prior to a refill requests being approved.

Referrals

If your insurance requires a referral and/or prior authorization for any specialists or ancillary testing your Midwife is referring you to, our office will process that for you. We can provide your insurance information to the provider’s office, but you should still plan to take your insurance card and photo ID with you to your appointment. In most cases, the provider office to whom you have been referred will call you to schedule an appointment. If you do not have an appointment scheduled within one week of a referral being made, please let our office know.

Test Results

We believe that patients should be informed of results of all testing. For routine labs and tests you may receive a call from our staff. During pregnancy, because we see you so often, if everything is normal we will review lab results at your next prenatal appointment. Anytime a staff member is contacting you with test results, those results have been reviewed by a Midwife and assigned to the office staff to inform you. If you wish to speak with a Midwife regarding your results, please let the nurse know and a Midwife will call you or request for you to make an appointment depending on the nature of the results. If you have not heard from us regarding your results within 7-10 days of testing, we do want you to call to inquire.

Financial Information

If you are using insurance for services, please bring your insurance card and photo ID with you to each appointment to ensure seamless service. We will confirm your benefits and co-payment responsibilities prior to onset of care and will process all insurance claims for payment as appropriate. We can assist you in determining what your insurance may pay and what your out-of-pocket costs for care may be. If you are cash-pay only, or owe money after your insurance has paid, we can assist in setting up a payment plan for services. All co-payments are expected at time of your appointment. We accept cash, checks and all major credit cards. If you have any billing questions please contact our billing office at 541-988-6320.